What strategies can be employed to solve the conflicting objectives of operating efficiency

and customer satisfaction?


 What types of impact can product design have on the operations process? How does it

affect the objectives of quality, dependability, speed, flexibility and cost?


 Assess the effect of globalization on operations management.


 Identify the operational aspects that influence scheduling in a restaurant, at an airport and

for a national daily newspaper. 

What strategies and techniques would you employ to solve

scheduling problems in these three situations?