1. Some purchase decisions are driven entirely by price/value. Others are  

infl uenced by trust, relationships, and loyalty. Can you list several purchases you have made that are strictly price/value driven vs. those that are  

trust/relationship/loyalty driven?  

2. Think of friends or family members who you trust and respect and enjoy.  

What role, if any, do you think genuine listening plays in your relationships? Express what you consider to be the qualities of a good listener. Can    

those qualities be embraced by organizations? How? 2022 Latest Answers