To what extent is technology a determinant or a product of management innovation and



 In what ways can technology be used to gain competitive advantage?


 Identify the various types of change that are likely to occur from the introduction of business

systems based around ICT. What opportunities and threats exist for management and the

workforce? What problems will be created and how may they be overcome?


 Assess the opportunities and constraints associated with e-commerce and e-business for a)

the firm and b) customers.