• What is the relationship between leadership and dependability?
• What is the purpose of the Bases of Competence?
Trust:
• Bob and Michal established personal connections with the team
members. By introducing themselves collectively, then with oneon- one sessions with key team leaders, and fi nally with one-on-one
sessions with each team member, everyone had an opportunity to
get to know the new leaders and communicate their experiences
and opinions about the project.
• Consistently following through on commitments; (established a
baseline of delivering on commitments ~ the daily “Huddles” were
a very good means to achieve this), used open communications ,
establishing stated and public team behaviors (Core Values ) and
linked these to individual goals and objectives for performance
management purposes .
• Removed the client from the immediate team presence; moved
from integrated to co-located organization. This successful disengagement was an initial “win” by Michal and Bob as it was a demonstration that they had effected a clear change for their team.
• While the client had established a list of Project Team nonperformers in conjunction with the previous leadership team, Michal and
Bob insisted on a re-evaluation period during which they reviewed
individual’s performances based on feedback from the client, relevant Project Team leaders, their one-on-one interviews and direct
observations. Where appropriate they also assigned perceived nonperformers with individual tasks to assess their level of performance. The Leaders also insisted on implementing formal
performance improvement protocols in accordance with natural
justice processes (i.e., identifying performance issue to the individual and agreeing on performance improvement areas and metrics). The end results were that non-performers and core value
transgressors were removed from the Project Team. Those with
potential were put on Performance Improvement Plans. Team
members who were deemed to have been wrongly labeled by the
client as non-performers were defended, on occasion in public.