What is Cultural Entropy   2022 Latest Answers  

Cultural entropy is the amount of energy consumed in doing unproductive or unnecessary work. It is the degree of dysfunction (friction and frustration) in an organization or any human group structure that is generated by the self-serving, fear-based  

actions of employees, supervisors, managers, and leaders. As cultural entropy  

increases, the level of trust and internal cohesion decreases. To gain trust, the leaders have to operate with authenticity and live with integrity. They have to demonstrate that they care about their people and all their stakeholders.  

The main source of cultural entropy in an organization is the fear-based actions and  

behaviors of the leaders, managers, and supervisors. When leaders, managers, and  

supervisors are anxious and fearful—when they have unmet defi ciency needs and  

engage in dysfunctional behaviors such as control, manipulation, blame, internal  

competition, etc.—cultural entropy increases and employee engagement decreases.  

Conversely, when leaders, managers, and supervisors engage in caring and trusting behaviors and focus on satisfying the needs of their employees and their stakeholders, cultural entropy decreases, employee engagement increases, and  

profi tability and performance shoot through the roof