What all this means is: 2022 Latest Answers
(a) Cultural entropy is a key indicator of performance. Low entropy leads to high
employee engagement and fi nancial success: high entropy leads to low employee
engagement and fi nancial disaster.
(b) The main source of cultural entropy is the personal entropy of the supervisors,
managers, and leaders. The personal entropy of supervisors, managers, and
leaders leads to cultural entropy, which leads to low levels of employee
engagement.