Think about a recent interaction you had or observed that resulted in miscommunication. Consider the following regarding your interaction:
Were verbal and nonverbal communication congruent?
What factors may have affected communication? (Examples include gender, generational differences, culture, values, environment, or language barriers.)
Were there any physiological or psychological issues that affected the communication process?
Finally, think about both the scenario and your recent interaction. Describe how you could act as a coach or mentor to your staff in both situations to avoid miscommunication. In each situation, how would you debrief to avoid this happening again?