SUBJECT : operation management 3) Identify 1 specific process = PROCESS DESIGN from an operational department of the organization of the Challenge. For this process (5 points): •Identify the desired output =desired output •Identify the qualifications of this output (criteria quality) (quality, speed, dependability, flexibility, cost &sustainability) =qualifications of the output •Briefly discuss how the output and qualifications influence process design =Discuss how the output & qualifications influence process design 6) Briefly apply 2 quality improvement tools To analyze an operational issue from the chosen process in Question 3 (draw charts/graphs) (6 points). =flowchart, scatter, pareto, fishbone & why-why analysis
