Will you meet with the drivers individually or in a group? What will you say, and how will you get them to listen?

 How would you suggest that Block modify his leadership style if he wants to succeed Mansell in two years? Be specific.

  The chapter suggests that one way to work effectively with different personalities is to treat everyone with respect.

 How might a leader deal with a subordinate who is perpetually rude, insensitive, and disrespectful to others?