Describe what kind of listening the case manager used. What type of questioning did she use? Explain whether this type of questioning was effective or not.

Explain whether the case manager displayed empathy or compassion. Why is it important to display empathy or compassion when working with a client/consumer?  

Explain if the case manager developed a rapport with the client or not. Explain if the case manager’s behavior was effective or not. Provide some constructive criticism of the case manager.  2022 LATEST ANSWERS

 Discuss what constitutes informed consent and if in Amelia’s case informed consent has been adequately achieved.