The assignment focuses on Case study review-Elaine’s Challenging Experience.Review the case study “Elaine’s Challenging Experience” on pages 328–329 in the course textbook. Then, explain the sources of conflict in Elaine’s interaction with customer service and David
Case study review-Elaine’s Challenging Experience
Type of work: Type of paper: Sources needed APA. 2 Double spaced Writing from scratch Essay 1 Subject Business. Topic Case Study A Review the case study “Elaine’s Challenging Experience” on pages 328–329 in the course textbook. Then, write a paper that addresses the criteria below. So, explain the sources of conflict in Elaine’s interaction with customer service and David. Then, Explain the ways you would assess Elaine’s approach to managing the conflict. Identify advice that you would give, as a leader, to Elaine to improve her interactions and conflict management. Also, Use the information you learned throughout the unit to support your interpretations of the case. Besides, outside resources are not a requirement for this assignment. Use the course textbook only: McShane, S. L., & Von Glinow, M. A. (2018). Organizational behavior: Emerging knowledge, global reality (8th ed.). New York, NY: McGraw-Hill Education.
Case study review-Elaine’s Challenging Experience
Elaine had recently started working at a local mobile telecommunication company’s retail outlet. Her main role was to help potential customers with queries on products and plans, or existing customers with questions or problems relating to their existing services or to new products and plans. Elaine had been very excited about this work as she loved technology and enioyed interacting with people, so this job brought her two passions together. Her initial training covered knowledge of the products and technology on offer as well as customer service. It had been six months since she had started and she was now Feeling confident in her iob and role. She had a good relationship with David, the store manager, who was known to be a tough and serious guy
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