1.Describe the role of the case manager in this case. (50-75 words)


2.What kind(s) of assessment did the case manager use? (50-75 words)


3.Describe what kind of listening the case manager used. What type of questioning did she use? Explain whether this type of questioning was effective or not. (75-100 words)


4.Explain whether the case manager displayed empathy or compassion. Why is it important to display empathy or compassion when working with a client/consumer? (75-100 words)


5.Explain if the case manager developed a rapport with the client or not. Explain if the case manager’s behavior was effective or not. Provide some constructive criticism of the case manager. (100-150 words)