(a) Communicate the situation to AECOM. This step ensured the necessary
management support for implementing actions. 2022 Latest Answers
(b) Develop a Short-term Action Plan addressing the immediate people, process, and tools defi ciencies.
(c) Communicate the approach to the client (the fi rst step in reestablishing
Trust).
(d) Communicate the Short-Term Action Plan plus the underlying reasons to
the Project Team (This established a shared understanding of the situation
and set the commitment baseline -Leadership promises to the Project
Team and to the client).