(a) Communicate the situation to AECOM. This step ensured the necessary  

management support for implementing actions.   2022 Latest Answers  

(b) Develop a Short-term Action Plan addressing the immediate people, process, and tools defi ciencies.  

(c) Communicate the approach to the client (the fi rst step in reestablishing  


(d) Communicate the Short-Term Action Plan plus the underlying reasons to  

the Project Team (This established a shared understanding of the situation  

and set the commitment baseline -Leadership promises to the Project  

Team and to the client).