The paper talks about CFPBUS004 Business Communication-poster and accompanying notes.So,prepare a two-page poster and accompanying notes to support the poster providing a logical explanation to the message.
CFPBUS004 Business Communication-poster and accompanying notes
You are the manager of a small private bus company that operates around the south east of England. The workforce mostly made up of locals who have a strong regional dialect. You currently understaffed, and the bus drivers work 12 hour shifts, 6 days a week. Only visit the main office briefly at the start and end of each shift to pick up and drop off keys. After their initial training they have little contact with each other or senior management. Hence, no system in place to check performance.
CFPBUS004 Business Communication-poster and accompanying notes
Additionally,Over the last 6 months the company has received many complaints from customers .
They allege that drivers are difficult to understand, rude and intolerant towards those who speak English. As a second language or those who need wheelchair or pushchair access. When the drivers got questioned about this, they admitted that they had stress. Since, they are under pressure to reach all their allocated destinations,within their 12 hour shift since there is no paid overtime.
CFPBUS004 Business Communication-poster and accompanying notes
Moreover,You want to put in place some new policies in the workplace to encourage the drivers. In order too communicate more with the customers. Before the next monthly meeting you decide to distribute some posters around the staff room highlighting some of the issues that will get addressed in the meeting. The poster should provide images highlighting relevant communication barriers and strategies. So to overcome them as well as showing cultural awareness.Prepare a two-page poster and accompanying notes to support the poster providing a logical explanation to the message. The accompanying notes should not exceed 500 words. Please provide references.Marks will get awarded for achieving the learning outcomes and your ability to provide a well-designed poster and notes.
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