Reflect critically Mention the aim: to provide guide to making changes in the service, navigating the transformation process and ensuring that changes are accepted and put it into practice Discussion section – Briefly talk the Process Map, that can be found in the Business Case Presentation file – PowerPoint slide 7 and put the Process Map itself in the appendix. Literature Review – What potential solution to the problem – lay out justification and rationale. What you gonna do based what you read. How and what makes it work? Discuss Factors of change. Structure – Literature/Scoping is not a systematic review, this is not a traditional thesis or dissertation piece of work. You are proposing the solution to the problem not finding the answer to the research question.