This assignment focuses on the analysis of Anna a German manager case study. There is also an analysis  of Communication problem. How could you help Anna better understand this cross-cultural problem?

Anna a German manager case study – Communication problem analysis

Learning outcomes

 

1              Demonstrate the following knowledge and understanding

 

•             Identify and define the different value and belief systems present across cultures through cultural profiling and self-construal.

 

2              Demonstrate the following skills and abilities

 

•             Demonstrate your understanding of different cultural frameworks and strategies used in intercultural communication by applying theories to practice in variety of intercultural business interactions.  

Case study:

Anna a German manager case study – Communication problem analysis

Several months after beginning sales efforts in China, Anna, a German manager, was discussing her new job challenges with a friend. At first, she had been charmed by the Chinese, especially by the fact that they were so nice. But now she is wondering if they are perhaps too nice. “For example,” Anna said to her friend, “I can never get clear feedback from the Chinese people I supervise. If I ask for their help in solving a problem, they always start by saying, ‘This is just a suggestion, but….’ And if I ask for input during a meeting, they will very rarely make negative statements. Isn’t the idea to get all the pros and cons out on the table so that we can discuss things objectively? I think this politeness is going a little too far! What’s going on?”Reflective essay use 1st person but relating to frameworks to support your words.

Use  ONLY the following frameworks:  Edward Hall High and low context, Iceberg framework, Onion layer of Hofstede( only the onion, not all Hofstede), a little bit only as well of Confucianism framework.

 

 

First, identify the problems of the case and then discuss them one by one.

 

1st problem -context culture high vs low context

 

2nd problem- communication problem

·           Where did Anna go wrong?  –

 

·           How could you help Anna better understand this cross-cultural problem?

Detailed Instructions

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